Items are shipped by USPS Priority Mail. Other shipping options available upon request. Please allow 1 week for order processing. Feel free to contact the shop anytime to get an update of your order. Returns are accepted within 15 days from the date of shipment. DVD must be returned unopened and unviewed condition. Please email us to initiate the return process. If return is accepted, we will give you a refund to your paypal account. We respect our customers' account information as private and confidential information and will NEVER share this information with any outside affiliations or individuals.